When will my order be dispatched?
All orders will be dispatched from our warehouse within 2 business days. In peak periods please allow up to 4 business days for dispatch.
*All shipping times exclude clearance/customs delays.
When will my order arrive?
- Australia Post Tracked $2.99 USD - Arrives in approximately 3 - 5 business days
- Australia Post Express $15.00 USD - Arrives in approximately 1 - 3 business days
My order has arrived damaged or I'm missing part of my order
Will I have to pay import duties or taxes?
All orders are dispatched from our Australian warehouse so there will be no customs fees.
Some countries may incur customs fees upon delivery. Unfortunately, Pink Charcoal takes no responsibility for these charges as they are decided and charged by your local customs office.
How do I track my order?
Your order can be tracked via the link in your shipping confirmation email. If you’re having trouble viewing this, please email us at email@example.com
Payments and Billing
What forms of payment do you accept?
What currency will I be charged?
Returns and Refunds
How do I return my product for a refund?
Send us an enquiry via our Contact Us page or email us at firstname.lastname@example.org. Our dedicated customer service team will assist you as soon as possible. Please include your order number, full name, shipping address and reason for return/refund.
To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We cannot accept returns/refund on orders that have been used/opened due to hygiene reasons.
I need help with my order
What happens if I want to cancel my order?
Unfortunately, we cannot 100% guarantee cancellations requests will be accepted as some shipments may have already been dispatched. Please ensure to review your order before confirming your purchase.
What if I forget to apply my discount code?
Once your order has been placed we are unable to manually add the discount. Make sure you double check your order to save those $$
Oops! I've entered the wrong shipping address!
Oh no! If you've put the wrong shipping address please email us within 30 minutes of the purchase for correction. We cannot 100% guarantee the changes will go through as orders are often processed immediately. Please ensure you double check your order before confirming your purchase.
So what's in Pink Charcoal exactly?
Pink Charcoal consists of 100% organic activated coconut shell charcoal. No nasties, no chemicals, just a natural black powder that whitens your teeth.
How do I use Pink Charcoal Activated Powder?
Firstly, wet your toothbrush and dip it into the charcoal powder, tapping off any excess. Then simply brush your teeth in small, gentle circles for a couple of minutes. Try your best to keep your lips closed while brushing and spit out carefully to avoid mess. Rinse thoroughly and enjoy your brighter smile! For best results follow with our Pink Charcoal Day and Night toothpastes.
How do I use the Day & Night Toothpastes?
To use our Day toothpaste simply brush for 2 minutes in the morning as you would your normal toothpaste. Easy.
For our Night toothpaste, use following our charcoal whitening powder. Again, just brush your teeth for 2 minutes and rinse. Done!
Is it safe for pregnant and breastfeeding women?
Yeah girl! It’s all-natural so it's 100% safe for you and your bub (and congratulations, btw!).