Help Center

All orders will be dispatched from our warehouse within 2 business days. In peak periods please allow up to 4 business days for dispatch.

*All shipping times exclude clearance/customs delays.

Australia

- Australia Post Tracked $2.99 USD - Arrives in approximately 3 - 5 business days

- Australia Post Express $15.00 USD - Arrives in approximately 1 - 3 business days

International

- International Shipping Tracked $2.99 USD - 4 to 9 working days

- Express international Tracked $15.00 USD - Arrives in 2 to 4 working days

(Working days are Monday-Friday. Public holidays excluded)

*All shipping times exclude clearance/customs delays.

Get in touch via our Contact Us page or email us at info@pinkcharcoal.co.  Our dedicated customer service team will assist you as soon as possible.  Be sure to include your order number, full name, shipping address, image of the product you received and the issue with your order.

AUSTRALIA
All orders are dispatched from our Australian warehouse so there will be no customs fees.

INTERNATIONAL
Some countries may incur customs fees upon delivery. Unfortunately, Pink Charcoal takes no responsibility for these charges as they are decided and charged by your local customs office.

Your order can be tracked via the link in your shipping confirmation email. If you’re having trouble viewing this, please email us at info@pinkcharcoal.co

We accept Visa, MasterCard, American Express and PayPal. 

All Pink Charcoal prices are listed in USD 

Send us an enquiry via our Contact Us page or email us at info@pinkcharcoal.co.  Our dedicated customer service team will assist you as soon as possible. Please include your order number, full name, shipping address and reason for return/refund.

To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We cannot accept returns/refund on orders that have been used/opened due to hygiene reasons.

Unfortunately, we cannot 100% guarantee cancellations requests will be accepted as some shipments may have already been dispatched. Please ensure to review your order before confirming your purchase.

Once your order has been placed we are unable to manually add the discount. Make sure you double check your order to save those $$

Oh no! If you've put the wrong shipping address please email us within 30 minutes of the purchase for correction. We cannot 100% guarantee the changes will go through as orders are often processed immediately. Please ensure you double check your order before confirming your purchase.

Pink Charcoal consists of 100% organic activated coconut shell charcoal. No nasties, no chemicals, just a natural black powder that whitens your teeth. 

Firstly, wet your toothbrush and dip it into the charcoal powder, tapping off any excess. Then simply brush your teeth in small, gentle circles for a couple of minutes. Try your best to keep your lips closed while brushing and spit out carefully to avoid mess. Rinse thoroughly and enjoy your brighter smile! For best results follow with our Pink Charcoal Day and Night toothpastes.

To use our Day toothpaste simply brush for 2 minutes in the morning as you would your normal toothpaste. Easy. 

For our Night toothpaste, use following our charcoal whitening powder. Again, just brush your teeth for 2 minutes and rinse. Done!

Head on over to our Shop page to select your goodies. Did we mention we ship worldwide??  

Yeah girl! It’s all-natural so is 100% safe for you and your bub (and congratulations, btw!).