Get in touch via our Contact Us page or email us at info@pinkcharcoal.co. Our dedicated customer service team will assist you as soon as possible. Be sure to include your order number, full name, shipping address, image of the product you received and the issue with your order.
AUSTRALIA All orders are dispatched from our Australian warehouse so there will be no customs fees.
INTERNATIONAL Some countries may incur customs fees upon delivery. Unfortunately, Pink Charcoal takes no responsibility for these charges as they are decided and charged by your local customs office.
Your order can be tracked via the link in your shipping confirmation email. If you’re having trouble viewing this, please email us at info@pinkcharcoal.co
Send us an enquiry via our Contact Us page or email us at info@pinkcharcoal.co. Our dedicated customer service team will assist you as soon as possible. Please include your order number, full name, shipping address and reason for return/refund.
To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We cannot accept returns/refund on orders that have been used/opened due to hygiene reasons.
Unfortunately, we cannot 100% guarantee cancellations requests will be accepted as some shipments may have already been dispatched. Please ensure to review your order before confirming your purchase.
Oh no! If you've put the wrong shipping address please email us within 30 minutes of the purchase for correction. We cannot 100% guarantee the changes will go through as orders are often processed immediately. Please ensure you double check your order before confirming your purchase.
Pink Charcoal consists of 100% organic activated coconut shell charcoal. No nasties, no chemicals, just a natural black powder that whitens your teeth.
Firstly, wet your toothbrush and dip it into the charcoal powder, tapping off any excess. Then simply brush your teeth in small, gentle circles for a couple of minutes. Try your best to keep your lips closed while brushing and spit out carefully to avoid mess. Rinse thoroughly and enjoy your brighter smile! For best results follow with our Pink Charcoal Day and Night toothpastes.
