Help Center

*All shipping times exclude clearance/customs delays.

Australia

- Australia Post Tracked $2.99 USD - Arrives in approximately 3 - 5 business days

- Australia Post Express $15.00 USD - Arrives in approximately 1 - 3 business days

International

- International Shipping Tracked $2.99 USD - 4 to 9 working days

- Express international Tracked $15.00 USD - Arrives in 2 to 4 working days

(Working days are Monday-Friday. Public holidays excluded)

*All shipping times exclude clearance/customs delays.

Get in touch via our Contact Us page or email us at info@pinkcharcoal.co.  Our dedicated customer service team will assist you as soon as possible.  Be sure to include your order number, full name, shipping address, image of the product you received and the issue with your order.

AUSTRALIA
All orders are dispatched from our Australian warehouse so there will be no customs fees.

INTERNATIONAL
Some countries may incur customs fees upon delivery. Unfortunately, Pink Charcoal takes no responsibility for these charges as they are decided and charged by your local customs office.